THE LAUREL SPRINGS INVESTIGATION
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THE LAUREL SPRINGS RETIREMENT VILLAGE
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FINANCIAL INVESTIGATION
DETAILS OF FINDINGS
Details of Findings
18. Defrauded residents who bought new unit - structure unfit for purpose, and unconscionable exit terms
19. Deceived residents - renaming of Village to Resort

19. Deceived residents - renaming of Village to Resort

In 2020, without any consultation with the residents or any formal process, the scheme operators renamed the Laurel Springs Retirement Village to Laurel Springs Retirement Resort. This deliberate renaming is evident from the sign on the new "Entry Statement" at the entrance to the village, the references to it in the Quantity Surveyor Reports dated June 2020, and the Laurel Springs Facebook page. In response to a question about the sign from Sonia, at the 2020 AGM, the village manager falsely claimed that the renaming was an error of the sign-writer. This misleading and deceptive conduct is a contravention of s86 of the Retirement Villages Act.

19.1 The renaming of Village to Resort

19.1.1 The sign on the new "Entry Statement" calls the retirement village "Laurel Springs Retirement Resort":

Evidence Document D6.19 - 01

19.1.2 The June 2020 MRF Quantity Surveyor Report, for the Laurel Springs Retirement Village, refers to the village as a resort in several places:

Evidence Document D6.19 - 02

19.1.3 The June 2020 CRF Quantity Surveyor Report, for the Laurel Springs Retirement Village, also refers to the village as a resort in several places.

19.1.4 The Facebook page refers to the Laurel Springs Retirement Resort:

Evidence Document D6.19 - 04

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19.2 The false explanation

19.2.1 In response to a question from Sonia at the 2020 Laurel Springs AGM, about the sign referring to the village as a resort, the manager blamed the sign-writer:

 

"We've got a split sign-writer OK, um and that is on the cards to get fixed.........that will be rectified"

 

Evidence Document D6.19 - 05

19.2.2 The sign-writer did not provide the information to the author of the Quantity Surveyor Reports, and did not write the Laurel Springs Facebook page, so the sign-writer is not at fault.

19.2.3 The name change is clearly a deliberate decision made by the scheme operators, so the explanation given by the manager is false.

19.2.4 A digital audio recording of the entire question and answer may be found at FINANCIAL INVESTIGATION -> EVIDENCE DOCUMENTS -> D6.19 - 05.

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19.3 Contravention of the Retirement Villages Act

19.3.1 The deliberately false explanation for the renaming of the village to a resort, as given to residents by the manager of Laurel Springs at the 2020 AGM, is a contravention of s86 of the RVA:

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